Mon Mobisavoie

FAQ

4- Online shopping

You need to contact Mobi’Savoie on 0 820 205 330 (local calls from France) or +33 1 78 66 20 15 (international calls).

Generally, a self-printable ticket is generated and delivered to the customer’s email address immediately. However, as certain technical constraints may slow down the process, it may take a few hours to deliver a self-printable ticket to the customer. In the event that a customer’s ticket is not delivered within a sufficient delay preceding the departure date, the customer is invited to contact the call centre.

The customer is responsible for printing their electronic ticket prior to departure, using their own means, on blank white paper on the back and front in A4 format (21.0 cm*29.7 cm), without changing the printing size, in portrait layout (vertical), with a colour laser or inkjet printer. In no event may it be presented in another way (electronic screen for example).

Good quality printing is essential. Partially printed tickets, those that are dirty, damaged or illegible will not be accepted on board and will be considered invalid. In the case of incidents or poor printing quality, you need to print your *.pdf file again.

You need to contact Mobi’Savoie on 0 820 205 330 (local calls from France) or +33 1 78 66 20 15 (international calls).

It is not possible to make a booking and place a ticket order less than a minimum of 7 days prior to the selected departure date. This delay is necessary to guarantee reception of the postal delivery.

For self-printable tickets, the delay is 48h prior to the selected departure time and date.

You may pay by credit card or bank cheque (allow a delay of 15 days for payments by cheque) by telephone (via an operator). Regardless of the payment method used, tickets will only be sent out following full payment of the order price.

On internet: payment is made exclusively by credit card via an SSL secure payment system.

Tickets may be purchased:

  • at the bus station ticket offices during opening hours,
  • on board the vehicles, when the passenger gets on board,
  • On the www.mobisavoie.fr website
  • via a telephone call to the call centre: 0 820 205 330 (local calls from France) or +33 1 78 66 20 15 (international calls)

Some coaches operate solely on an advance booking basis; in this case, it is essential to book in order to gain access to the bus.

It is, in any case, advisable to book in advance.

5- Personal account "Mon Mobi'Savoie"

If you are regular user of the departmental network Belle Savoie Express, you can get yourselves your pass identity and buy your pass on-line monthly magazines. It is so more practical and faster. You organize your travels since at your home !

By clicking the button "register", you only have to seize personal information, such as the name, the first name, the date of birth, the address. So, this procedure requires less than 3 minutes!

A statement CNIL(NATIONAL COMMISSION FOR INFORMATION TECHNOLOGY AND CIVIL LIBERTIES) (n°1533393 v 0 of the 21/09/2011) was made and guarantees the protection of your data. So, your telephone number for example is used only within the framework of Mobi' Savoie and in the only purposes which you validated (according to the features for which you completed your profile). They are "sold" on no account, passed on in thirds.

So, you will be informed about the disruptions only for lines of public transport that you will have selected and on the media which you will have configured from this perspective.

On the part "carpooling", it's the same: it is you who decide in your profile, on which support, where necessary, you wish to be informed about routes potential / messages.

Finally, if you have an account for the purchase of on-line subscription, then you can receive messages alerting you for example in August that it is necessary to renew your demand of pass identity for year to come.